Ontime Privacy Policy

This app is designed to be used by delivery drivers for participating restaurants in the Ontime Platform. We understand that you are concerned about the privacy of information. We have established policies and procedures regarding the collection, use and security of your information that we believe will prevent the misuse of that information. These policies and procedures are designed to help us serve you while maintaining strict privacy standards.

By accessing the Ontime Driver App, you agree to be bound by the terms and conditions of our privacy and security policies. If you do not agree to all of the terms and conditions, please do not access the app. If you have any questions regarding this privacy policy, please contact a customer service representative. See Contact Us for our hours and telephone number.

Changes to our privacy policy may be made occasionally. We recommend that you review our Privacy Policy from time to time to learn of new practices and changes to our policy. If you are a client or participant who has provided an email address, we will email you, if we make a material change.

Accessing the Ontime Driver App

Access to this app is limited to persons who have been assigned a Username and Password. A participant can only access information about himself or herself.

Privacy Policy

Except as required by law, all information we receive in the course of providing our services is held in strict confidence. We conduct our business with a strong understanding of the need to preserve the confidential matters of our client's participants. Personal information is accessed by our employees only in the performance of their jobs.

We do not sell or market your personal information or personalized data to unaffiliated organizations. Unless you ask us not to, we may use this information to inform you of products, services, or other opportunities that may be available through Ontime Delivery Solutions.

By law we would release your personal information upon receipt of a valid court order, warrant, subpoena or your written authorization (with proper verification of your identity). Disclosure of this information is consistent with federal and state law.

Right to Non-Discrimination for the Exercise of Your Privacy Rights

You have the right not to receive discriminatory treatment from us for the exercise of your privacy rights. We will not treat you differently if you request that we provide you a list of the categories of personal information that we have collected over the last 12 months or request the deletion of your personal information that we collect. There will be no charge for these services. You can designate an authorized agent to make these requests on your behalf. Your agent must be your attorney or a person with a properly written and executed durable power of attorney.

Collection of Personal Information

You have the right to know about your personal information that we collect, disclose, or sell. All the information we collect is gathered for the purpose of providing you with services connected with the delivery operation.

We collect your IP address and email address, along with your Username and Password. IP addresses are tracked for logging purposes only. Your email address will be used to provide site access assistance and to respond to your emails to us. For example, we will email you a code to reset your password if you request this help and answer the Security Question.

Unless you ask us not to, we may use your email address to inform you of products, services, or other opportunities that may be available through Ontime Delivery Solutions.

Data collections and uses

A. The data we collect

Ontime collects:

Data provided by users to Ontime, such as during account creation
Data created during use of our services, such as location, app usage, and device data
Data from other sources, such as Ontime partners and third parties that use Ontime APIs

The following data is collected by or on behalf of Ontime:

Data provided by users. This includes:
- User profile: We collect data when users create or update their Ontime accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), government identification documents, including driver's license numbers and images, birthdate, signature, and photo. This also includes vehicle or insurance information of drivers and delivery partners, and user settings. We may use the photos submitted by drivers and/or delivery partners to verify their identities, such as through facial recognition technologies. For more information, please see the section titled "How we use personal data."
- Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
- User content: We collect the information users submit when they contact Ontime customer support, provide ratings or compliments for other users or restaurant partners, or otherwise contact Ontime. This may include feedback, photographs or other recordings collected by users.
Data created during use of our services. This includes:
- Location data: We collect precise or approximate location data from a user's mobile device if enabled by the user to do so. Ontime collects this data for drivers when the Ontime Driver app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device
- Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method.
- Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
- Communications data: We enable users to communicate with each other and Ontime through Ontime's mobile apps and websites. For example, we enable drivers and riders, and restaurants or delivery partners and delivery recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Ontime receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. Ontime may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics.

Your Right to Request Deletion of Personal Information if you Reside in California or the European Union

If you reside in California or the European Union, you have an enforceable legal right to request the deletion of your personal information that we collect. We will only delete personal information that is not necessary for us to administer your retirement or benefit plan. This means we will anonymize the information (i.e., disconnect the information from your name and other identifiers) you submitted through using the Retirement Bridge or Financial Wellness tools. Your personal email address(es), nickname, username and password will also be deleted. All other information must be retained in order for the plan to comply with Department of Labor regulations.

You may submit your request through your participant login or by contacting a customer service representative. See Contact Us for our hours and telephone number. Your identity will be verified as described above. If proper proof cannot be provided, no personal information will be deleted or anonymized.

If you have an issue with how your rights are being protected, you may lodge a complaint with the plan sponsor's data protection officer or our Privacy Concern Officers.